Frequently Asked Questions

 

Booking

To make a booking, please use the contact form on our website. Please include all contact information, and special requests and important information, such as food allergies or requirements.
 

Deposit

To secure your package, a minimum deposit of 50% is required at time of booking, paid within 48 hours of receiving your invoice and any outstanding balance must be paid in full 72 hours before your event. 

All invoice pricing is valid for 48hrs until deposit is made , Beyond this time all invoices are void if a deposit has not been received.
 

Payments

Payments are accepted via direct deposit.
 

Weather

All booking now require a back up weather location, Whether this be in a private home or public venue. This is up to the client to organise.

In the event the weather isn't cooperating, we will advise you 48 hours prior to your booking time if we think the weather is going to be unsuitable. We will offer you a rebooking, however, we will not provide a refund if you choose to go ahead with your booking and we have to cancel it on the day.
 

On the day

Please arrive at your allocated picnic time and location promptly. We allow 2 hours per booking, at which time we will arrive to pack up. If you finish early, please notify us via text.

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PLEASE DO NOT BRING YOUR PETS TO YOUR PICNIC.
 

Cancellations

Cancellations are more than welcome, however, deposits will not be refunded within one week of your booking.
 

Damages

Any severe damage caused to our equipment must be paid for in full.This includes any food or drink spilt on our rugs and cushions, water damage and irreparable breakages. This, of course, does not include practical things like grass/ dirt stains or general wear and tear.